PTA Conducts Quality of Service Survey in Punjab, KP, Sindh, Balochistan, Islamabad
Pakistan Telecommunication Authority (PTA) conducted Quality of Service (QoS) surveys in 19 cities of Punjab, Khyber Pakhtunkhwa, Sindh, Balochistan, and in Islamabad Capital Territory to measure the performance and quality of services offered by Cellular Mobile Operators (CMOs) to customers.
The survey results revealed that CMOs are compliant with respect to upload and download speed to a great extent, while improvement is observed in network latency and webpage loading time as compared to earlier surveys. Moreover, some of the Voice KPIs have been found below the licensed threshold in a few areas.
During the survey, in accordance with Next Generation Mobile Service (NGMS) licenses and Cellular Mobile Network Quality of Service (QoS) Regulations, 2021; mobile network coverage, QoS KPIs of Voice, SMS and mobile broadband were checked using state-of-the-art automated QoS Monitoring and Benchmarking Tool.
Based upon the compliance level of each KPI against the threshold defined in the respective licenses and QoS Regulations, CMOs have been ranked between 1st to 4th position in Mobile Network Coverage and Voice Services as per compliance level in surveyed cities.
Mobile Network Coverage Ranking
Operator
Ranking
Compliant Non-Compliant
4G 3G 4G 3G
Ufone 18 17 1 – 1st
Zong 17 9 2 2 2nd
Telenor 13 13 6 1 3rd
Jazz 15 7 4 2 4th
Similarly, in the Mobile Broadband Speed segment, the ranking is with respect to the highest data download and upload speed, network latency, and webpage loading time.
Mobile Broadband Service Ranking
(Download)
Operator Highest Throughput – Number of Cities Standing
4G 3G 4G 3G
1st 2nd 3rd 4th 1st 2nd 3rd 4th
Jazz 12 5 2 – 2 6 6 3 1st 3rd
Zong 7 12 – – 6 5 3 5 2nd 2nd
Ufone – 2 12 5 9 7 2 1 3rd 1st
Telenor – – 5 14 2 1 8 8 4th 4th
(Upload)
Operator Highest Throughput – Number of Cities Standing
4G 3G 4G 3G
1st 2nd 3rd 4th 1st 2nd 3rd 4th
Jazz 13 5 1 – – 3 – 14 1st 4th
Zong 6 7 6 – 3 9 4 3 2nd 2nd
Ufone – 7 12 – 15 4 – – 3rd 1st
Telenor – – – 19 1 3 15 – 4th 3rd
Voice Call Quality Ranking
Operator Voice QoS KPIs Standing
Compliant Non-Compliant
Jazz 130 3 1st
Zong 129 4 2nd
Ufone 126 7 3rd
Telenor 117 16 4th
Overall Telecom Operator Ranking
Service STANDING
1st 2nd 3rd
Mobile Network Coverage Ufone Zong Telenor
Mobile Broadband 3G Ufone Zong Jazz
4G Jazz Zong Ufone
Voice Jazz Zong Ufone
SMS Ufone Jazz Zong
The complete survey results have been placed on PTA’s website for information on the subscribers.
The field teams are diligently conducting service quality monitoring activities with the objective of urging mobile operators for the provision of better mobile services and fostering a competitive environment among them.
Source: ProPakistani